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FAQ’s

Answering All of Your Questions About Shredding

Why Should I Shred?

Professional shredding services provided by ATI SecureDocs, ensures your private documents remain irrecoverable for good. Document shredding protects your business and family from the risks of identity theft and fraud, not to mention legal implications associated with non-compliance. Our approach to document shredding adheres to federal and state privacy legislation, for the highest standards of privacy protection. Your information is in excellent hands with the team at ATI.

How Do I Schedule My Shredding?

Simply contact us through our website or by telephone to arrange a shredding job. We cater to your specific needs and budget; choose from regular ongoing shredding or occasional purge services if preferred. Once we’ve discussed and finalized your shredding requirements, a NAID Certified specialist from our team will collect and safely transport your documents off-site to our shredding facility. Featuring industry leading shredding technology and equipment to ensure total security and compliance, you will have peace of mind in knowing your confidentiality is our top priority and guarantee.

Do You Provide Residential Shredding?

Yes, we will come to your home to collect your personal documents, and immediately transport them off-site to our shredding facility. We’re your perfect solution for one-time or recurring residential shredding and provide service to residents throughout central and south Texas including Austin, Houston, San Antonio, and Waco.

Can I Choose a One-Time Purge Service?

Yes, our One-time Purge service allows residential and business customers to easily carry out a large purge or one-time clean-out of documents piling up, when requested. The same process is involved as with our scheduled shredding option. This is a popular service choice to deal with home and office clutter in a secure manner!

Where is the Document Destruction Completed?

Off-site at our secure shredding facilities located in both Austin and Houston.

What Methods of Payment Do You Accept?

Document shredding can be paid with Cash, Credit Card or a Check.

Can I Drop My Documents Off at Your Facility?

Yes, we offer drop off shredding as an added option for those customers interested in doing so. Please contact us ahead of time to arrange your drop-off.

Do You Allow Customers to View the Shredding Process?

Yes, if you wish to drop documents off at our facility, you are welcome to stay and witness the destruction process first-hand.

Do You Require the Removal of Staples, Rubber Bands, Paper Clips, etc. Prior to Shredding?

No, there is no need to remove any items from your documents, Our industrial grade shredders can quickly and easily shred through these items.

Do You Provide Lockable Collection Containers for My Documents?

Yes, ATI SecureDocs provides collection containers for our scheduled shredding customers. Our containers are tamper-proof and offer a secure solution for storing sensitive documents. Commercial clients will reduce their risk of a data breach dramatically, with security containers in place.

How Often Can I Request Pick-up Service?

You can choose from a weekly, bi-weekly, or monthly schedule. Alternatively, customers can choose a one-time pick-up service as well. We are more than happy to accommodate all frequencies and requests – you decide what works best and we’ll be there!

Where Does My Paper Go Following the Shredding Process?

All paper particles leftover are recycled locally following destruction.

Do You Provide Hard Drive Destruction or Any Other Service?

Yes we do. We offer hard drive destruction services and electronic recycling. A single hard drive can hold thousands upon thousands of documents and a vast amount of sensitive data.Our hard drive destruction service ensures the highest levels of security for your data through the use of locked disposal bins, GPS-tracked vehicles, and a high-security facility. Customers can also recycle electronics with ATI. These devices contain toxic materials which can cause contamination and seriously harm the land or people who come into contact with them, if simply tossed away.

Why Should I Use ATI SecureDocs For My Shredding Needs?

Whether you need one-time or ongoing shredding, we’re the perfect choice for you. As part of the process, our team will put together a custom plan to make your office more efficient and to meet all regulatory requirements. Regardless of your company size, we can customize our secure data destruction services to meet your needs. The National Association of Information Destruction is the only association dedicated to information destruction and ATI Secure Docs is a AAA Certified member. The AAA Certification signifies that ATI Secure Docs has achieved the highest level of accreditation in the document destruction industry, due to the high level of security in hiring, training, shredding, and our facility.

Is There a List of Items I Can Shred?

  • Address labels
  • ATM receipts
  • Bank statements
  • Birth certificate copies
  • Canceled and voided checks
  • Credit and charge card bills, carbon copies, summaries and receipts
  • Credit reports and histories
  • Credit Cards (Expired)
  • Documents that include names, addresses, phone numbers or e-mail addresses
  • Documents pertaining to investments
  • Documents that reveal passwords or PIN numbers
  • Driver’s licenses or items with a driver’s license number
  • Education documents
  • Employee pay stubs
  • Employment records
  • Expired passports and visas
  • Identification cards/badges
  • Legal files
  • Insurance records
  • Internal memos
  • Investment, stock and property transactions
  • Luggage tags
  • Medical and dental records
  • Any document containing a social security number
  • Payroll details
  • Pre-approved credit card applications
  • Phone logs
  • Purchase orders
  • Report cards
  • Resumés
  • Tax forms
  • Telephone bills and records
  • Transcripts
  • Travel itineraries
  • Used airline tickets
  • Vet records
  • Visitor logs

Whatever the size of your shredding task, we can tailor our secure data destruction services to address your particular needs or work with you to create an ongoing plan for dealing with information or equipment which has reached its end of life cycle.

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What If I Have More Questions?

Every customer has different needs and requirements. If you have more questions about our commercial or residential shredding services, including our hard drive shredding program, call (877) 314-5273. One of our knowledgeable staff members will be standing by to answer any questions or concerns.

You can also find us at our Austin and Houston offices or send us a message online.

We are NAID AAA Certified

ATI Secure Docs is a AAA Certified member of The National Association of Information Destruction. NAID is the only organization dedicated to the information destruction industry. They require adherence to a strict code of conduct. The AAA Certification means our hiring, training, shredding services, and facility are so secure, that ATI Secure Docs has reached the highest level of accreditation in the document destruction industry.

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